Where do I get more info about a claim?

You can get more info about a claim in two places:

Billing area in Luminello:  

Once a claim has been processed, Luminello automatically displays the details in Charts>Billing>Transactions. The following information will be seen in this area:

• Check # and payment amount
• Amount the claim was adjusted (for any reason - rate reduction, patient copay, etc.)
• Total patient/client responsibility

In the Apex portal:  

You can see the the ERA itself, which shows:

• Specific adjustment reason(s)
• The deductible and co-pay breakdowns applied to a specific claim

If you'd like to learn how you could see the co-pay and deductible info in an ERA, please read this article.

If you have any questions, please contact us.