Why are my patients/clients seeing an error message when trying to e-sign my PDF's?

Patients/ clients may see the error below when trying to e-sign a PDF that you have uploaded. 

The reason for this error is that currently, only PDF versions 1.4 or lower are supported within Luminello. If the patient/ client sees the error "mPDF error: Unable to find xref table - Maybe a Problem with 'auto_detect_line_endings", this signifies that the version of your PDF is not supported. Please convert the PDF to a previous version and upload it again. 

If you have any questions or need assistance converting the PDF to a different form, please contact us.

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