How can I adjust the billing for claims that are not reflected in Luminello?

If you happen to edit a claim in the ApexEDI portal (outside of Luminello), the changes will not be reflected in the billing transaction in Luminello but the transaction can be edited to keep them consistent. To see how you can adjust the balance due using the "Adjustment" entry feature, click here.

We recommend setting the adjustment date to match that of the initial billing date. This will allow the adjustment and the original transaction to appear right next to each other in the transactions area. On the other hand, if you add the adjustment entry with a different date, it will be displayed far from the original billing entry date and this will make it very difficult for you to compare both entries (billing and adjustment), especially if there are many entries.

Below you can see the steps to add the adjustment transaction. 

1. At the time of adding the adjustment, you will need to remember to add the same date as the original entry. 

2. Now enter the amount and click on the "Add Transaction" button.

3. You will be able to see the adjustment entry reflected with the billing entry.

That's it! If you have any questions, please contact us.