DOSESPOT: How can I activate the DUO token?

DUO Token Activation Steps for New Users:

DUO tokens will be used as the second factor of the two-factor authentication (TFA) process during EPCS/TFA Activation and every time a prescriber sends an electronic prescription for a controlled substance. The following is a step-by-step guide to activate your new DUO Token:

Please note: An EPCS Coordinator at your organization must first initiate EPCS/TFA Activation before a clinician can begin the steps below, please contact a member of your support team to get this process started.

1. Log into the DoseSpot prescribing app, in your navbar, there will be an exclamation icon like the one featured below.

  • Upon clicking the exclamation point icon, a pop-up will appear displaying an “Activate TFA” link. Click this link and the token activation form will appear:

2. Complete the TFA Authentication pop-up to activate your new token. If you are unsure about what to enter, use the guide below.
  • Upon submitting, you should see a Success! status message.

3. Almost there...you will now need to sync your new token with the DUO service. You will now see a shield icon in your navbar like the one below. If not, try refreshing your browser.

  • Upon clicking the shield icon, a pop-up will appear, displaying the “DUO Token Resync” form. You will need to enter three consecutive codes to sync with the service. Generate new codes by turning the device on and off.

  • Upon clicking “Resync” you should see a Success! status message. You are now ready to start EPCS with your new token.

DUO Token Activation Steps for Current Symantec Device Users:

The following is a step-by-step guide to deactivate your Symantec device and activate your new DUO Token:

Please note: An EPCS Coordinator at your organization must first initiate EPCS/TFA Deactivation before a clinician can begin the steps below, please contact a member of your support team to get this process started.

1. Log into the DoseSpot prescribing app, in your navbar, there will be an exclamation icon like the one featured below.

  • Upon clicking the exclamation icon, a pop-up will appear, displaying a “Deactivate TFA” link. Click this link and the token deactivation form will appear.

2. Upon saving the Token Deactivation form, you should see a Success! status message. The TFA Activation pop-up will immediately appear and you can begin the activation process for your new token.

  • After clicking on “Save”, you should see a Success! status message.

3. Almost there...you will now need to sync your new token with the DUO service. You will now see a shield icon in your navbar like the one below. If not, try refreshing your browser.

  • Upon clicking the shield icon, a pop-up will appear, displaying the “DUO Token Resync” form. You will need to enter three consecutive codes to sync with the service. Generate new codes by turning the device on and off.

  • Upon clicking on “Resync” you should see a Success! status message. You are now ready to start EPCS with your new token.

That's it! If you have any questions, please contact us.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.