How many passwords do I need and what is the difference between them?

There are three passwords that you will use with DrFirst:

  • Signature password - This is the password that you use to send any prescription to the pharmacy when you click "sign and send". It is set by DrFirst and is included in the welcome email to you. We recommend you change your password here right away.
  • Passphrase - This is an additional password required to send controlled substance prescriptions. You set this up yourself during identity proofing. This can be reset by going to this link and by having your NPI and Credential ID (This is the token number that appears on your phone in the VIP access app, and starts with SYMC); then, on the next screen, you'll enter your email and the token (the code that changes every 30 seconds).

If you have any questions, please contact us.

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