Electronic Prior Authorizations (ePA)

Submitting electronic Prior Authorizations (ePA) is possible through the ''Patient Advisor'' tool. The prior authorization process will be started automatically for prescriptions that require them. Here's how: 

Note: At this time, clinicians cannot initiate ePA requests. 

1. Click on the ''ePA+'' tab within the ''Patient Advisor dashboard.

The available sections within the ePA+ tab are:

• PA Question set available: A question set for a prior authorization has been received from the payer/PBM and is ready to be completed.
• PA Needed: A prior authorization has been generated from the real-time benefit check (myBenefitCheck) and requires initiation from the user.
• PA Submitted to plan: The question set has been completed and submitted to the payer/PBM.
• PA Decision Received: You can check the status of the PA.

Any ePA+ tasks will be automatically placed within the appropriate section, depending on its status - this makes it easy to locate. 

If you have any questions, please contact us.