DrFirst Known Issues

The following is a list of known issues that have been reported. We have asked DrFirst to address these and will post updates if and when DrFirst notifies Luminello:

• Displaying medications by default alphabetically instead of chronologically.
• Displaying pending medications by default in "Prescription Management" instead of all medications.
• At times, active rx not showing in active meds. But see here for reasons why this might be happening.
• Charts>E-rx notifications>Report showing "You are attempting to navigate to Prescription Report view when it is suppressed. Please contact support."
• DrFirst getting stuck on username/password, even though the patient e-rx info has loaded.
• "Signature required" alert not showing in some patient's charts or Charts>E-rx notifications.
• Clicking on an e-prior authorization request, only to see "ePA task is not available."
• Prescription coupon not appearing. This is typically not necessary to print out, as the necessary codes for the pharmacist are usually automatically inserted into the comments.
• PDMP connection set-up, but not returning data.  If you experience this, please contact us with a chart ID, and we will let DrFirst know.
• Multiple locations: unable to see pending prescriptions from multiple locations simultaneously. DrFirst has told us this is a Surescripts issue.
• SMS alerts to patients showing the prescriber's name. Because we believe this could be construed as a HIPAA violation, we do not support this. Our BAA does not apply to this unless the patient has consented to receive unencrypted communications from you.