How do I troubleshoot call quality issues with doxy.​me?

In the event that you experience poor video quality or the audio is unclear, the customer support team at will be able to assist. They can be reached by login into your account and clicking on the '' HELP'' button on the dashboard. 

In addition, you can run a diagnostics test by clicking on the ''Pre-call Test'' button as shown below. This will detect any issues as well as provide troubleshooting steps to resolve them. 

That's it! If you have any questions, please contact us

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