Who do I contact for customer support for telepsych issues?

For issues related to:

  • Video/audio quality
  • Your doxy.me account
  • Accessibility
  • Mobile usage

You will have to contact doxy.me. If you contact us for these issues, we will kindly send you to them. They can be reached by logging in into your doxy.me account and clicking on the ''HELP'' button on the dashboard. Phone and chat support are available for premium users. To learn more about the available customer support options, please click here

For issues related to Doxy.me in Luminello, such as:

  • How video appointments show up in the calendar
  • How patients/clients use doxy.me in their portals

 Please contact us.

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