Who do I contact for customer support for telepsych issues?

For issues related to:

  • Video/audio quality
  • Your doxy.me account
  • Accessibility
  • Mobile usage

You must contact doxy.me. You can get in touch with them by signing into your doxy.me account and clicking the "HELP" icon on the dashboard. Premium users receive phone and chat assistance. Check out this article to learn more about the available customer support alternatives.

For issues related to Doxy.me in Luminello, such as:

  • How video appointments show up in the calendar
  • How patients/clients use doxy.me in their portals

 Please contact us.

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