How does my patient/client begin a video session?

Your patient/client will be able to access your waiting room on the ''Next Appointment'' section in the patient portal. Please note that you must have enabled the ''Scheduling'' permission on the patient's/client's profile for this section to be available. Once in the virtual waiting room, the patient/client will wait for you to start the session. 

  • A link to your waiting room is provided to the patient/client in this section which will allow them to check-in. Here's how it looks on their side:

  • After checking-in, patients'/clients' names will be displayed on your waiting room's list as shown below. Make sure to click on the correct name to start a session if there is more than one patient/client in the waiting room!

That's it! If you have any questions, please contact us

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.