When sending an e-lab, why doesn’t the bill type to default to “Third Party”?

If the bill type does not automatically default to ‘’Third Party’’ when sending an e-lab order, it indicates that the patient’s insurance information has not been fully entered in the chart. Here’s how to update this information in the patient’s  portal:

1. Go into a patient's chart through the ''Charts'' tab or by using the ''Shortcuts'' menu on the home page and select "View profile info".

2. Scroll down to the ‘’Insurance Information’’ section. 

4. Enter the patient’s insurance information on the required fields. 

5. Click on ‘’Save’’. 

6. Click on the ‘’Labs’’ tab and see the ‘’Bill Type’’ default to ‘’Third Party’’. 

If you have any questions, please contact us

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