How can I upgrade or downgrade my Luminello account?

Read on to learn how to upgrade or downgrade your Luminello account: 

Upgrading your account

1. To upgrade your account to one of our premium plans, click "Upgrade Now," located below "Account" in your dashboard.

Or...

2. Click on "Account." 

3. Go to the "Payment Info" section, located in the "Billing" tab, and click on "Change plan or term."

4. Review the best plan that suits your needs, and click on "Change now" under your desired plan.

5. You'll be prompted to enter your credit card details. The plan details will display on your screen, along with the up-to-date pro-rated charge (if applicable), your next billing date, and your next billing amount. If you have upgraded to an e-prescribing plan, it'll display your IDP (Identity Proofing) charges. Click on "Yes, proceed" to complete the upgrade.  

Note: Upgrades are processed and charged immediately. If you're on a free trial, you will remain on the free trial until the end of the billing period. 

Downgrading your account

1. From the main dashboard, click on "Account." 

2. Under the "Billing" section, click "Payment Info." To downgrade, click on "Cancel/Revert to Free account."

3. You will be presented with a few options to mark as the reason for canceling. Select the one (s) that most resembles your situation, and click "Cancel/Revert to Free Account Now." Your data will automatically be deleted the day after your subscription ends.

If you have any questions, please contact us.