What do I do if I need a replacement token for e-prescribing?

If you require a new token due to the old one being lost, damaged, or not working correctly, please contact our customer support team and we will submit a request for DrFirst to send a new one. 

The cost of a replacement token is $39. Please ensure that you provide our customer support team with the physical address where you would like to receive the replacement token. It typically takes 3-5 business days for you to receive the replacement token. 

If you have any questions, please let contact us.  

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