I am set up for e-refills; why am I receiving pharmacy faxes?

According to our e-prescribe partner, DrFirst, pharmacies will send faxes on occasion regardless of e-refills being activated due to the following reasons: 

  • The provider hasn't sent at least 5 new prescriptions electronically 

This ensures the practice has been trained with e-prescribing. Even if the refill service level is shown in Surescripts, SPIs do not appear as "refill enabled" within the Surescripts Directory until they send their 5th NEWRX message.

  • Pharmacies haven't updated their prescriber directories to recognize you are using e-prescribing (after sending your 5th NEWRX message).

It may take a couple of weeks for all pharmacies to take the most recent directory download that reflects your SPI(s) as being enabled to receive electronic Refill Requests.

  • Pharmacy isn't enabled for e-prescribing
  • Renewal Request is from a mail-order pharmacy (not all software vendors are certified to process from mail-order pharmacies)
  • Refill requests were not responded to promptly (within 24 hours)
  • Pharmacies requesting prior authorizations
  • Pharmacies sending 90 (or greater) day supply requests
  • Controlled Medication refill requests
  • Clinical messages
  • Mail Order Companies

This may send because of “Medication Adherence” reasons (i.e., the patient has not paid for medication, so they cannot send).

  • Requests for a “NEWRX” rather than a refill request
  • Provider prescribed from/for an address that is not set up for e-prescribing

If you have any questions, please contact us.

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