How do I switch from Simple Practice?
Welcome to Luminello! We are here for you every step of the way to make your transition from Simple Practice as efficient as possible.
If you're curious about Luminello and would like to see us in action, you can book a live 1-on-1 demo of Luminello.
If you're ready to dive in, we're happy to import all information that Simple Practice allows you to export. Here's how to make that happen:
- Contact our dedicated imports team and let us know if you want to import your records. We'll sign a business associate agreement (BAA) with your organization to get the ball rolling.
- Export your patients'/clients' info. We can use that file to create Luminello charts for you that include full demographic info and place the PDFs that Simple Practice exports into those charts.
- We will share a secure, HIPAA-compliant Google Drive folder to upload your data export from Simple Practice. Then our imports team will review it to confirm the data is valid and give you a timeline.
Once your data import is complete
We know that changing platforms requires time and thoughtfulness, and we've gone to great lengths to get you started as efficiently as possible:
Please take a look at our help articles and videos
Take a look at the Luminello Learning Hub
Our Education Coordinator presents webinars that cover the essential features of your account so that you can get up and running fast.
Sign up for an onboarding session
We believe in training and support that is timely, knowledgeable, and friendly.
- Free subscribers get a team of highly trained professionals available weekdays 7 am-10 pm ET and weekends 8 am-4 pm ET via email to promptly answer any questions or solve issues.
- Premium subscribers can reach our support team via email chat and pre-booked/screenshare session so that you don't have to wait on hold.