How can I customize my appointment confirmation and reminder emails?

Customizing your signature for appointment confirmations, auto-responses and reminders is possible if your patients/ clients consent to it. This is a requirement due to HIPAA regulations. Once consent has been given, your name and your office address will be displayed to the recipient.

Feel free to share this article with your patients/clients for step-by-step instructions.

See below for an example of how your name and address are displayed on appointment confirmations and appointment reminder emails: 

Note: The option to consent to receive unencrypted notifications from their clinician will be disabled  for child/adolescent charts. This is due to HIPAA regulations, which require us to protect the privacy and confidentiality of our younger patients. As a result, appointment confirmation and reminder emails for child/adolescent charts will not display the clinician’s name or office address.