How do I re-invite a patient/client?

Clinicians can re-invite patients who have lost or can't find their email invitation to Luminello.

Please note: If the patient/client has already logged on to the portal, this button will not appear - the patient/client has to re-set their password - you can send them this link here: Password Reset.


If there is no change to the patient's/client's email, but they have not yet signed up for Luminello, please follow these directions:

1. On the navigation bar, click "Charts".

save image

2. Search the patient's/client's name in the search bar.

3. Go to Profile>Demographics Info.

5. Click "Resend Invite".

save image


If there is a change to the patient's/client's email, please follow these directions:

1. On the navigation bar, click "Charts".

save image

2. Search the patient's/client's name in the search bar.

3. Go to Profile>Demographics Info.

4. Enter the patient's/client's email address. Please note: the "Resend Invite" button will disappear.

save image

6. Scroll to the bottom and click "Save". The profile must be saved FIRST in order for the "Resend Invite" button to re-appear.

save image

7. After you click "Save" the "Resend Invite" button will appear beside the email address. Please click "Resend Invite".

save image

Your patient/client will receive the invite notification to their email! 

That's it! If you have any questions, please contact us.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.