Tell me more about how training and customer support works

Our training and support philosophy

We believe in training and support that is timely, knowledgeable, and friendly. We do not charge any mandatory setup fees and offer a variety of free resources to help you get going quickly!

Take a look at our help articles and videos (free)

We have articles and videos for solo practices and Group practices within our extensive help database that will answer many of your questions, and we're always adding more. These articles and videos are not exclusive to a specific group, but are interchangeable, making our database even more extensive.

Sign up for an onboarding session (free)

For new users, we offer a one-time phone call or screenshare to walk you through Luminello, for 30 minutes, at no charge. All practice/clinic users (including assistants) should be present for this session. Upon signup, we'll send you a link to book a time online.

For practice/clinic members who cannot attend or want more training, we offer paid "personal training" sessions as well - see below.

Email us with support questions (free)

We believe that the best way to provide customer support is via our email portal, not over the phone. Why?

  • We can reply with articles, screenshots, or videos as helpful references that you can continue to refer back to over time
  • Clinical questions can be reviewed by our senior clinical team
  • No spending your valuable time waiting on hold
  • This also keeps subscription fees low for the Luminello community and allows us to offer free plans for providers, assistants, and patients/clients
  • Click here to email us now

Set up a screenshare or phone session for (premium-plan subscribers)

Premium users can book a free 10-minute screenshare or phone session with one of our experts directly from their accounts. Please click here to learn more.

If you have any questions, please contact us.

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