Help! Luminello appears down, what do I do?

We're here to help you troubleshoot this!  Follow these simple steps:

1. Go to any other website - does it load?  If yes, go to step 2.  If not:

  • Reboot your browser, or try another browser (Chrome, Firefox, etc.)  Does that help?  If not...
  • Reboot your computer.  Does that help?  If not...
  • Reboot your internet.  Does that help?  If not...
  • Contact your IT professional to help you get back online.

2.  Contact us to ask us if Luminello is down.

3. If Customer Support tells you Luminello is not down, then get your IP address automatically here and reply back to us with it.

4. If we find your IP address has been blocked, we'll unblock it. Our security monitoring system occasionally blocks users due to activity that has similar characteristics of a potential threat, like too many login attempts or too many tabs being used at the same time.

If you have any questions, please contact us.

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