How can I add, change or disable my token?

Clinicians can add, change or disable their tokens under the "Token management Dashboard" from the settings menu under the e-Rx notification icon. You can also access the token management dashboard by clicking here.

You must register an additional token under the following circumstances:

• If your hard token is replaced for any reason
• If you upgrade the mobile device that contains your soft token application

Note: If you lose or change your phone without having access to the old phone, you will need to go through the Identity Proofing Process (IDP) again and pay the $79 (+ tax where applicable) charge to initiate another IDP trial. There are no exceptions to this fee as it originates from Dr. First.

1. Under the e-Rx notification icon, go to the menu tab and select "Utilities."2. Click on "Token management".

3. Sign in by entering your NPI and Passphrase. Click "Next."

4. Using the drop-down menu, select your current token and enter the security code/ OTP that is currently displayed on your token.  Click "Submit" to log in.

5. To add a new token device, click on the "Tokens" tab.

6. Click the "Add New Token" button.

7. Enter the information from the new token that you wish to add/register, including:

• Token Manufacturer: select SYMANTEC.
• Token Issuer: select DRFIRST.
• Token Type: select either OTP HARD TOKEN (key fob) or OTP SOFT TOKEN (application on smartphone or tablet).
• Token Name: enter a name for the token to help you remember which device this is.
• S/N or Credential ID: enter the credential ID from the token.  If you are registering a hard token, this ID will be located on the back of the device labeled S/N: ############.
• Enter the 6-digit OTP/security code currently displayed on the device.  
• Click "Save" to register your token.

If you have any questions, please contact us.