Why can't I copy/paste into my notes?

Unfortunately, Microsoft Word, Evernote, Mac Pages, Google Docs, PDFs, and other word processing software/apps can include a "hidden code" that is incompatible with Luminello's coding. Unfortunately, this is visible once you sign a note or send a message, at which point the note or message may look broken or blank. This includes snippets. As a result, Luminello does not encourage pasting since we cannot fix this.

If you must copy/paste, you can try the following to minimize the risk of this happening:

  • Windows users, click here.
  • Mac users, click here.

If you have any questions, please contact us

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