How does customer service for credit card processing work?

  • Questions about your Payconex portal, account sign-up or closure, contract, etc: contact our dedicated representative at Bluefin, Kelvin Reid, at tel 800 675 6573 x7802.
  • Questions about PCI compliance: contact Trustwave at 800-363-1621 - select Option 1, then Option 1 again. Make sure you have your Merchant ID ready. 
  • Questions about features within Luminello: review our FAQ here, then contact us if this doesn't answer your question.
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