How do I cancel my ApexEDI account?

You have a contractual obligation directly with ApexEDI when you sign up for insurance claim submission processing.  Therefore, to cancel your ApexEDI account, you must follow these steps:

  • You must contact our ApexEDI directly M-F 10am-7pm ET at (800) 840-9152.
  • Luminello is not authorized to close your ApexEDI account for you. 
  • The above applies whether you are planning to continue your use with Luminello or not. Your Luminello account and your ApexEDI merchant account are separate.
  • If you do not contact ApexEDI directly, your contractual ApexEDI account fees will continue to accrue.

If you have any questions, please contact us.

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