Help, I set up online booking but no appointments appear in the portal?

Below are common reasons that could explain why appointments are not showing up in the patient portal after setting up online booking:

1. Online booking permissions are not enabled. Ensure that you have activated online booking by turning on the "Allow online booking?" setting in the "Online Booking" section.

2. "Padding" time consideration. "Padding" refers to the time allocated after an appointment for charting, breaks, etc. If you have assigned padding to appointments but didn't account for it when blocking off slots, the system won't display those appointments. For example, if you offer a therapy appointment that is 75 minutes and you assign 15 minutes of padding, the total duration is 75 minutes. If you only block off 50 minutes for an online slot, this appointment type won't show because you didn't block off 75 minutes.

3. Cut-off" or "How far out" settings. Check the "Cut-off" and "How far out" settings in your system. If they are too restrictive, appointments won't show up when they should be available for booking.

4. You haven't set the appointment types/services you would like to offer when reserving the slot for online booking in the ''Calendar'' section. In the "Edit Event" screen, ensure that you have selected the appointment types or services you want to offer for online booking.

If you have any questions, please contact us.