Need to change info like email or addresses? Here's who has what rights

The Information in Charts>Profile>Demographics is unique compared to the rest of the charts since patients/ clients can update their personal info in the portal themselves. No other parts of the chart are viewable or editable in the portal by the patients/ clients. 

Note: A clinician cannot update clients' or family members' emails, so please go ahead and share this article with them for assistance.

These are the following fields that can be added/ edited in the portal by them:

  • Address info
  • Email address
  • Insurance info
  • Emergency contact info
  • DOB

To preserve data integrity, if another Luminello clinician who is seeing the same patient/ client updates any of this info, it will get updated only in that clinician's account, not yours. 

The following fields are not viewable or editable in the portal or any other clinician's account and will always remain unique to your account:

  • Critical info
  • Provider comments
  • Provider permissions

If you have any questions, please contact us.

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