Frequently Asked Questions
- Can I customize the patient portal invite email?
- I am set up for e-refills; why am I receiving pharmacy faxes?
- How do I create a chart?
- Can assistants compose and sign notes?
- Is there a form that I can send to my patients to comply with the ''No Surprises Act''?
- What the "Help" icon can do for you!
- Hire us to create custom templates, questionnaires, and admin forms, or edit Luminello sample forms
- Help, my patient/client says they can't log into their portal account
- How do I schedule multiple training sessions?
- How do I schedule a personal trainer session?
- Can patients use their HSA or FSA card in Luminello?
- How do I access my assistant's messages if they are on vacation or emergency leave?
- Why can't I move the ''Help'' icon?
- What do I do if I need a replacement token for e-prescribing?
- Tell me more about Luminello's contract buster offer
- What is CURES in California?
- Calendar and online booking FAQs
- How do I prevent new patients/clients from booking appointments online?
- Can we use Luminello on mobile devices?
- How can I add a Luminello button to my website?