Frequently Asked Questions
- FAQ about the 21st Century CURES Act
- How can I export my patient's notes?
- How does the "Help" icon and "Ask" sections function?
- How do I sign up for a free onboarding session?
- How can I bill for a ''no show'' appointment?
- What navigation shortcuts are in Luminello?
- How can I switch from solo practice to group practice?
- Can I e-Prescribe controlled substances in multiple states?
- How can I create superbills for my biller?
- What file types can I upload in Luminello?
- How can I process rapid-fire collections?
- Can I e-Prescribe in Luminello via telepsychiatry?
- How can I customize my appointment confirmation and reminder emails?
- Practice FAQs
- When I get paper documents from other clinicians, how do I put them into my patient's/client's record?
- How do I complete the PCI compliance renewal for my practice?
- What should I do if I'm unable to log in after an update?
- Can I use the Luminello logo on our practice website as a hyperlink to the patient portal?
- Can I forward message notifications received within the platform?
- Can I customize the patient portal invite email?