Frequently Asked Questions
- How do I book a screenshare or phone session?
- What is the fastest way to navigate around Luminello?
- How do I sign up for a free onboarding session?
- How can I export my patient's notes?
- How do I change my password?
- Where can I find Luminello's terms of service?
- How can I customize my appointment confirmation and reminder emails?
- How do I make the switch from a solo practice to a groups practice?
- How do I switch from Practice Fusion?
- Help, my patient/client has forgotten their username/ password!
- What do I do if I need a replacement token for e-prescribing?
- I am set up for e-refills; why am I receiving pharmacy faxes?
- How do permissions work in the financial section?
- What counts towards the monthly 30-note/month limit?
- Why doesn't submission or payment info from claims submitted in the ApexEDI portal show up in Luminello?
- Financial and billing FAQs
- How can I give access to my supervising clinician in Luminello to review my notes?
- How does the "Help" icon and "Ask" sections function?
- Where can I store the PDF file of my exported charts that is safe and secure?
- How can I check for duplicate charts when creating a new chart?