Frequently Asked Questions
- How do I sign up for a free onboarding session?
- Financial and billing FAQs
- How can I customize my appointment confirmation and reminder emails?
- Can I hire someone outside the US to help with my practice using Luminello?
- Calendar and online booking FAQs
- How do I force files to open in a new tab instead of download to my computer?
- How can I notify patients that a new document is available for e-consent?
- How do I upload the digital information such as email attachment into the EHR?
- How do I see all completed documents and rating scales by a patient/client in one place?
- How can I export my patient's notes?
- Is my file too large to upload?
- Why is Luminello showing a warning message that my connection is down while everything else is working fine?
- What happens to existing appointments if my patient/client changed his/her name?
- How does the "Help" icon and "Ask" sections function?
- How can I zoom in on my browser to improve readability on Luminello?
- Can I use the Luminello logo on our practice website as a hyperlink to the patient portal?
- Can assistants compose and sign notes?
- How can I give access to my supervising clinician in Luminello to review my notes?
- How do I protect my notes that contain substance abuse treatment information?
- What should I do if I'm unable to log in after an update?