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Frequently Asked Questions

  • Is Luminello MIPS-compliant?
  • What navigation shortcuts are in Luminello?
  • How can I mask a note?
  • How to enable ''Record billing info for this session'' as a Default setting?
  • How can I create a two-note system, where one note is a HIPAA-compliant health note and other one is for private use?
  • How do I access my assistant's messages if they are on vacation or emergency leave?
  • Can we use Luminello on mobile devices?
  • How do I create a letter for a patient/client or provider?
  • How can I access other areas of Luminello while composing a note without leaving the screen?
  • Can I customize the patient portal invite email?
  • Can assistants compose and sign notes?
  • Why can't I move the ''Help'' icon?
  • Tell me more about Luminello's contract buster offer
  • What is CURES in California?
  • Calendar and online booking FAQs
  • How do I prevent new patients/clients from booking appointments online?
  • How can I see which claims have been submitted in a specific time frame?
  • When is my monthly notes counter refreshed?
  • How do I respond to a request for data deletion?
  • Does Luminello license out EMR/EHR data for research?
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