Frequently Asked Questions
- How do permissions work in the financial section?
- Why doesn't submission or payment info from claims submitted in the ApexEDI portal show up in Luminello?
- Where can I store the PDF file of my exported charts that is safe and secure?
- Is Luminello MIPS-compliant?
- How to enable ''Record billing info for this session'' as a Default setting?
- How can I create a two-note system, where one note is a HIPAA-compliant health note and other one is for private use?
- How do I access my assistant's messages if they are on vacation or emergency leave?
- Can we use Luminello on mobile devices?
- How do I create a letter for a patient/client or provider?
- How can I access other areas of Luminello while composing a note without leaving the screen?
- Can I customize the patient portal invite email?
- Why can't I move the ''Help'' icon?
- What is CURES in California?
- How do I prevent new patients/clients from booking appointments online?
- How can I see which claims have been submitted in a specific time frame?
- Does Luminello license out EMR/EHR data for research?
- What are the minimum requirements for the optimal performance of Luminello?
- How do pro-rated charges work for upgrades?
- I was given a promo code, how can I use it when upgrading my Luminello account?
- What file types can I upload in Luminello?