Frequently Asked Questions
- Can I e-Prescribe in Luminello via telepsychiatry?
- Can I forward message notifications received within the platform?
- How do I move around Luminello faster?
- How do I opt-out of notification emails about Luminello activities?
- How do I force files to open in a new tab instead of download to my computer?
- How does spell checker work in each browser?
- I'm an international citizen, can I use Luminello?
- Can the notes saved on the notepad be requested by a patient?
- How long will I have access to my patient/client charts after I cancel my account?
- What is a BAA?
- How can I increase the font size on my browser to improve readability on Luminello?
- When sending a e-lab order, why is the performing lab not being pre-filled?
- Account and Security FAQs
- Can I use the Luminello logo on our practice website as a hyperlink to the patient portal?
- How can I create superbills for my biller?
- How do I get an e-lab account with the major labs?
- Why is Luminello showing a warning message that my connection is down while everything else is working fine?
- Why am I unable to attach multiple files to a message?
- How to turn off browser extensions?
- How do I upload the digital information such as email attachment into the EHR?