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Billing & Financial

  • I offer discounts - how do I handle that?
  • Why are my add-on codes defaulting to half the total charge?
  • How do I cancel my ApexEDI account?
  • How can I check a patient's/client's eligibility within the ApexEDI portal?
  • What reports can I run in the ApexEDI OneTouch Portal?
  • How can I process rapid-fire collections?
  • Do you have any tips for filling out insurance info?
  • How can I change the name displayed on superbills?
  • How do I add a place of service code when billing for telehealth services?
  • What else can I do in Payconex?
  • How do I submit secondary claims?
  • What’s the fastest way to invoice an in-network patient or client with a co-pay?
  • How do I re-order billing codes?
  • How do I charge different add-on rates but keep the same total charge?
  • How do I complete the PCI compliance renewal for my practice?
  • How to turn off credit card notifications for patients/clients?
  • How do I create an invoice that includes all previous charges and the current balance due to a patient/client?
  • Is it possible to store and run card data without needing to input a CVV number?
  • Will I get billed for a transaction fee if I refund a credit card transaction?
  • How do I submit claims for an insured person who is not the patient/client?
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