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Billing & Financial

  • If patients/clients generate their own statement, where does the diagnosis code come from?
  • How do I create an invoice for all my patient's/client's transactions?
  • Do I need a professional biller to use Luminello?
  • What are modifier codes and how are they used?
  • Why does ZZ show up next to a payer name?
  • How can I enable invoice reminders?
  • Are all EOBs added in Luminello or only those with electronic payment?
  • How do I adjust my invoice settings?
  • How can I process rapid-fire collections?
  • What reports can I run in the ApexEDI OneTouch Portal?
  • What actions can I take with an invoice?
  • Why should I submit claims individually even though it's faster to submit them in bulk?
  • How can I see my patient's/client's invoices?
  • I just tried submitting a claim. I received a note that said that the payer name and address is invalid in the system. How can this be corrected?
  • How do I check the claim status in the ApexEDI portal?
  • What is the difference between the permission for invoices and the permission to send external notifications?
  • How do I set up my billing codes so it splits the charge appropriately for each code?
  • Where do I get more info about a claim?
  • Does Luminello check eligibility for pre-auths?
  • How do I add a place of service code when billing for telehealth services?
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