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Billing & Financial

  • How do I send reminders to patients/clients about upcoming credit card expirations?
  • How do I select a branch when billing from a note?
  • How do I create an aging report for unpaid insurance claims?
  • When using the credit card processing, is there a way to transfer the credit card fees so that they are payable by the patient?
  • What information is required to start the enrollment process to submit claims electronically to Beacon Health?
  • Why am I being asked to login to my OneTouch portal?
  • How do I adjust the balance due in the portal to show only the invoiced amount due?
  • How can I prevent patients/clients from creating statements and invoices?
  • Where does the employee assistance program number go on the HCFA form?
  • Is there a way to view the list of CPT codes that were billed out for all patients?
  • Why can't I view ERA reason codes and add-ons in Luminello?
  • How do I see a list of all non-invoiced transactions?
  • How can I add multiple units for add-on CPT codes?
  • How can I report missing ERAs?
  • How to use one ApexEDI account for multiple Luminello accounts?
  • What information is contained in the Financial CSV Export?
  • What is an insurance downgrade?
  • How do I delete an invoice?
  • Why are reimbursements not separated by CPT code in my patient's chart?
  • How can I adjust my default hourly rate?
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