Frequently Asked Questions
- If I share my merchant (Bluefin) account with another clinician, will they see our shared patients' credit card information?
- How can my supervising clinician sign my notes?
- How do clinicians book group therapy sessions on Doxy.me?
- How can I as a non-prescriber see the charts' refills and pharmacy info for the prescribers I manage?
- Do I have to enter my DEA number on the sign-up page if I don't prescribe controlled substances?
- How do I archive a chart in my group?
- Are the rates assigned to the billing codes in my practice shared amongst clinicians in my group?
- Can clinicians in a group read other clinicians' notes?
- Help! My invitee can't access their charts
- How can I see a graph of my patients' rating scale scores?
- How can I share e-lab results with another clinician in my group?
- Do I have to create a new account if I work at a different practice that uses Luminello?
- How do I alert a colleague that a new note, e-lab, rating scale, etc. is in the chart?
- What is the best way to submit claims for my group practice?
- How can I share notes with other clinicians in my group practice?
- How can I allow clinicians and assistants in my group to unassign themselves from charts?
- My group practice offers Ketamine treatment. How can we indicate that in the calendar?
- Why can’t I assign patients in bulk to branches in my group practice?
- Can I clone notes from other clinicians when following up with shared patients?
- Our group is dissolving - what steps can we take to establish individual Luminello accounts?