How can I prevent patients/clients from replying to messages?

All Luminello clinicians can prevent patients/clients from replying to messages by following these steps: 

1. Go to Charts>Profile>Demographic Info.

2. Scroll down to the "Portal Permissions" section and uncheck the "Messages" permission.

3. Click on the "Save" button.

4. Go to Charts>Email and enter the patient's/client's name on the recipient box. You will see that ''Cannot reply'' is added next patient's/client's name. This indicates that the patient/client will not be able to reply to the message.

That's it!! If you have any questions, please contact us.