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Account & Security

  • How do I create an administrative assistant account?
  • What's my username?
  • Help, my patient/client has forgotten their username/ password!
  • How do I enable/disable my two-factor authentication on my Luminello account?
  • I forgot my password! What do I do?
  • Google Authenticator for iPhone
  • How can I update my account billing information?
  • Assistants: How do I set up my account?
  • How do I change my email address?
  • What is a BAA?
  • Google Authenticator for Android
  • Why can't I edit the email address in a patient/client chart?
  • How do I update my username?
  • Tell me more about HIPAA and security
  • How do I update my name?
  • How can I upgrade or downgrade my Luminello account?
  • My license information has changed. How do I update it?
  • How do I remove my administrative assistant from Luminello?
  • How can I check my account login history?
  • How can I edit my administrative assistant's permissions?
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