How do I enable/disable my two-factor authentication on my Luminello account?

Here's how to enable your two-factor authentication to add security to your Luminello account.

Note: You must have downloaded the Google Authenticator app on your mobile phone. If you don't have it, please see this article for iPhones and this article for Android devices.

1. From your main dashboard, click on "Account." 

2. Go to the "Security" section, and toggle to "Two-factor Authentication."

3. Click "Edit" next to "Enable Two-Factor Authentication with Google.''

4. Check the box next to "Enable the two-factor authentication with Google." and click "Save" to save the changes.

5. You will then see a page with a QR code. Use the Google Authenticator app on your phone to scan the QR code, enter the code you get on Google Authenticator into Luminello, and click on "Submit."


Disabling your two-factor authentication

Disabling your two-factor authentication requires that you contact us and provide us with TWO of the following for security purposes:

  • The last four digits of the credit card used to pay for Luminello
  • Tax ID of clinician
  • The IP address of login within the last week (you can get it at http://whatismyip.host/)

If you have any questions, please contact us.

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