Troubleshooting
- Why do pharmacists say they didn't get the prescription?
- Why can't I prescribe controlled substances anymore?
- How do I clear my cache and cookies?
- How do I add an addendum to a note?
- I am getting a new phone/hard token - do I need to do anything to keep prescribing controlled substances?
- Why am I receiving the Transmission Error "Errors validating against Surescripts"?
- Windows users: How can I copy/paste without hidden code getting introduced?
- How do I clear my cache and cookies in Chrome when on a Windows laptop or desktop?
- How do I get help for e-prescribe issues?
- What's that green thing?
- Mac users: How can I copy/paste without hidden code getting introduced
- I forgot my password! What do I do?
- Is my file too large to upload?
- Why can't I get in to e-prescribe?
- What's that flag next to the patient's name?
- How do I delete a chart entry?
- How do I change the date on a note?
- Help! Luminello seems slow. What do I do?
- How do I process e-rx transmission errors?
- How do I remember/reset my e-prescribe PIN?