Troubleshooting
- Why do pharmacists say they haven't received the prescription?
- Why can't I prescribe controlled substances anymore?
- How do I clear my cache and cookies?
- How do I add an addendum to a note?
- Why am I receiving the transmission error "Errors validating against Surescripts"?
- How do I get help for e-Prescribe issues?
- Windows users: How can I copy/paste without hidden code getting introduced?
- How do I clear my cache and cookies in Chrome when on a Windows laptop or desktop?
- Mac users: How can I copy/paste without hidden code getting introduced
- I forgot my password! What do I do?
- What's that green thing?
- Is my file too large to upload?
- How do I delete a chart entry?
- Why can't I get in to e-Prescribe?
- What's that flag next to the patient's/client's name?
- How do I change the date on a note?
- Help! Luminello seems slow. What do I do?
- How do I process e-Rx transmission errors?
- How do I change my personal PIN number for EPCS?
- Help, my patient/client says s/he can't log in