How can I add, change or disable my token?

Clinicians can add, change or disable their tokens under the "Token management Dashboard" from the settings menu under the e-Rx notification icon. You can also access the token management dashboard by clicking on this link here:

You must register an additional token under the following circumstances:

  • If your hard token is replaced for any reason
  • If you upgrade the mobile device that contains your soft token application

1. Under the e-Rx notification icon, go the menu tab and from the drop-down select "Utilities".

2. Click on "Token management".

3. Sign in, enter your NPI and Passphrase, then click "Next".

4. Using the drop-down menu, select your current token and enter the security code/OTP that is currently displayed on your token.  Click "Submit" to log in.

5. To add a new token device, click on the "Tokens" tab.

6. Click the "Add New Token" button.

7. Enter the information from the new token that you wish to add/register, including:

  • Token Manufacturer: select SYMANTEC.
  • Token Issuer: select DRFIRST.
  • Token Type: select either OTP HARD TOKEN (key fob) or OTP SOFT TOKEN (application on smart phone or tablet).
  • Token Name: enter a name for the token to help you remember which device this is.
  • S/N or Credential ID: enter the credential ID from the token.  If you are registering a hard token, this ID will be located on the back of the device labeled S/N: ############.
  • Enter the 6-digit OTP/security code that is currently being displayed on the device.  
  • Click "Save" to register your token.

That's it! If you have any questions, please contact us

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