Why are my chart uploads timing out?

If you notice that your upload is timing out, it may be due to the following reasons:

1. The file you are uploading is too large: Files up to 20MB can be uploaded. The bigger the file, then the longer the upload will take. 

  • Here's how to check on the size of your file on Windows:

  • On Mac:

2. Your internet service provider or your network's file upload speed: If your internet service provider or your network's upload is limited, your upload will progress slowly. 

  • To check on your upload speed, please access this link and click on ''Go''.  

If you have confirmed your file to not be large and your upload speed is not being limited, please contact us with this file size and your upload speed and we'll investigate further. 

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