What happens when auto-pay fails for a patient/client because of invalid card/no funds available?

Our auto-pay feature attempts payments every 30 minutes. If the card is invalid or there are no funds available, this will result in several missed payment attempts, which may negatively impact the patients'/clients' relationships with their banks in the long run. As a result, auto-pay will be disabled for charts where the payment failed.

• They have available funds on their existing credit card.
• Enter a new valid credit card into the system if necessary.

After the patient/client has ensured a valid credit card is in the system, you can enable auto-pay again in their billing settings. 

If you have any questions, please contact us.