How can I fix the "This site can't be reached" error?

Encountering a situation where you cannot access the website and an error message displays “This site can’t be reached” can be challenging, especially if you rely on Luminello for managing your appointments, billing, and patient records. In this article, we’ll explore why this issue occurs and how to fix it.

It's important to note that this error message could be caused by a variety of factors, such as a slow or unstable internet connection, browser issues, or server problems on Luminello's end. However, if you've ruled out these possibilities and have confirmed that other websites are working correctly, then the issue may be related to your IP address.

When you access a website, the website's server uses your IP address to send data packets back and forth. However, if your IP address is flagged or blocked by the website's security measures, then you won't be able to access the site.

If your internet provider randomly reassigns your IP address every now and then, it could cause this new IP address to get flagged and blocked by all the sites, including Luminello.

The solution is to reset the IP address. You can try resetting your IP address by following these steps:

Turn off your modem and router.
Wait for 5-10 minutes before turning them back on.
Once your devices have restarted, check if you can access Luminello.

If this doesn't work, you can contact your internet provider and explain the issue to them. They may be able to assign you a new IP address or troubleshoot the issue further.

If you have any questions, please contact us.