How do I set up online booking?

Read on for step-by-step instructions on how to set up online booking, or watch a video here: 


1. From your main dashboard, click on "Calendar."

2. In the "Online Booking" section you will see various settings. 

  • Allow online booking: This setting turns online booking on or off for your entire practice. When off, the other online booking settings toggles disappear.
  • Allow online reschedule and cancelation: If on, patients/clients could cancel/reschedule their existing appointment, regardless if you or they book it. 
  • Notify me when an appointment is booked: You will get an email (to your external email address) when a patient/client books an appointment.
  • Cut-off: Does not allow any bookings to be made before the time specified here. For example: if your cut-off is set to one day and it is 9 am on Monday, your patients/clients will not see appointments available before 9 am on Tuesday. 
  • How far out: Does not allow any bookings to be made after the time specified here. For example: if you select 30 days and it is January 1st, your patients/clients will not see appointments available until after January 31st.

3. Scroll down to the "Appointment types" section. 

  • Name: Patients/clients will see this in their portals. These are the services you would like to offer during online booking. For example, "medication management" or "psychotherapy."
  • Length: Patients/clients will see this in the portal. This is the length of time you would like the online bookings to be offered to your patients/clients. 
  • Padding: This space is for note-writing, bathroom breaks, etc. This time gets added to the length for the total duration that Luminello uses to display available appointment times.

4. You can add your cancellation policy in the "Cancellation Policy" box. Patients/clients will see this when booking, rebooking, or canceling an appointment. 

5. Click "Save" to save your online booking settings. 

To reserve a slot for online booking, check out this article

If you have any questions, please contact us.

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