Why can't I send a message to all my patients/clients at once?

The ability to send a "broadcast" or "bcc" message to your entire practice is not supported by Luminello, due to the inherent HIPAA risks involved.  Because there is no guarantee 100% of the time that there could never be an error with this that could lead to a breach of PHI, we do not offer it.

Depending on what you want to communicate, possible alternatives could be:

  • update your portal dashboard message (Practice > Portal Dashboard)
  • add a special note to your email signature for when you send emails (Messages > Settings)
  • add a special note to your auto-responder message for when emails are sent to you (Messages > Settings)

If you have any questions, please contact us.

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