Tell me more about credit card processing

Sign up for a merchant account with our partner, Bluefin, and you'll have the ability to process patient/client credit cards and debit cards in Luminello! Key benefits:

  • Competitive rates for MasterCard, Visa, American Express, and Discover.  See the monthly and per-transaction fees below.
  • Save valuable time with Luminello integration.
  • No more awkward swiping at the end of a session.
  • Patients/clients can enter their own credit card info, see their real-time balance, and make a payment in the portal.
  • Auto-reminders are sent to you, and the patient/client as the card approaches its expiration date.
  • Real human customer support.
  • Charge credit cards automatically for any invoices not paid in full. Click here to learn more. 
  • PCI compliance support.

Competitive rates

  • Per-transaction fees: We've teamed up with Bluefin to offer a flat-rate for all transactions of 2.99% + 15 cents/transaction.  We don't offer "teaser rates" or "tiered pricing" because most transactions will end up costing you far more than you anticipated and the flat-rate we offer.
  • Monthly fees: There is a required $12.95 monthly PCI compliance support fee, which goes directly to providing you with a host of time-saving tools to minimize your PCI administrative burden. This fee is not being charged by Luminello. Yet even with this monthly fee, many of our users will save significantly over the likes of Square, PayPal, or Stripe.
  • Monthly minimum: If your total Bluefin bill is less than $20 per month, Bluefin will also charge an additional fee to bring the total to at least $20. This means you will need to charge at least $670/month to completely avoid this additional monthly fee. In other words, you will be charged your standard merchant processing fees, or $20, whichever is greater. (Note: this is independent of the $12.95 monthly PCI compliance fee, which is charged regardless of your monthly charges.)
  • Your first month's fee and minimum are waived, so you can try things out risk-free!
  • In addition to the 2.99% + 15c/transaction fee, Visa/MC/Discover charge "card association fees," which amount to 1% or less of total sales volume. Please contact Bluefin if you have further questions about this.

Note: For transactions that are declined or refunded, the merchant will only be charged the per-item fee of 15 cents. The flat-rate fee will not be charged. This is only charged for sales transactions that have been run successfully.

Please note the following key differences between Flat Rates and Non-Flat Rates: 

Non-flat rates are highly variable, as it depends on what types of credit cards patients use (frequent flier miles cards, corporate cards vs. debit or non-rewards cards). Many airline cards, even swiped, would carry rates over 3%. Non-flat rate cards also have additional MC/Visa/Amex assessments tacked on (buried in the contract you sign) that can add up to 0.25-0.5% more than we include in the flat rate. 

Save time by processing transactions within Luminello

  • Credit card info is saved, so you don't have to swipe or re-enter.  Just "set it and forget it."
  • You can save credit card info in Billing>Credit cards, or patients/clients can enter their own credit card numbers in their portal, thereby significantly reducing your PCI compliance burden.
  • Once a card is saved, you can run or pre-authorize credit card transactions from the "Add transaction" screen.

You can also run credit card transactions in the accounts receivable area.  This allows for "rapid fire" end-of-month billing.

When the transaction is approved, the following happens:

  • Billing>history is automatically updated.  No double entry!
  • Funds are transferred into your checking account within 2-3 business days.
  • Applicable transaction fees are debited from your account.
  • You will receive a monthly statement detailing all income and charges.

PCI compliance support

  • PCI compliance is the "HIPAA of the financial world" - these are security requirements EVERY merchant must meet to avoid huge fines and responsibility for breached credit card info (think Home Depot, Target, etc.).
  • With the monthly PCI compliance support fee, you will have access to Trustwave services, which includes walking you through the annual PCI "quiz" and scanning of your computer if needed.    
  • If you have PCI compliance questions, you can talk to a specialist who can answer your questions.
  • Even if you take PayPal, Square, or Stripe, you still need to be PCI compliant - but they don't provide any support for that process.  We are committed to relieving this burden for every clinician, so you are not held responsible in case of a data breach!
  • Learn more about PCI compliance requirements here

Want to start saving time and accepting credit cards within Luminello? Sign-up now!

If you have any questions, please contact us.

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