Frequently Asked Questions
- How do I see all completed documents and rating scales by a patient/client in one place?
- Why am I being asked to login to my OneTouch portal?
- How can I add ''Luminello'' to my browser's spell checker and to iOS dictation?
- Why doesn't my question appear in a signed form/note if there is no answer selected?
- Why is the "Send Form" button greyed out when I try to send a form to a patient/client?
- Why are medication pop-ups showing up when e-prescribing?
- How do I access my assistant's messages if they are on vacation or emergency leave?
- How do I bill for prolonged sessions in the ApexEDI portal?
- How do permissions work in the financial section?
- Can the notes saved on the notepad be requested by a patient?
- Why am I unable to attach multiple files to a message?
- I'd like to have a rating scale built and added to my Luminello account. What do I do?
- What are the minimum requirements for the optimal performance of Luminello?
- AVS Checks FAQs
- I was given a promo code, how can I use it when upgrading my Luminello account?
- How do I bill for reviewing a rating scale?
- How can I see which branch my charts are assigned?
- Does Luminello license out EMR/EHR data for research?
- Assistants: How can I check the tasks after the update?
- When sending a e-lab order, why is the performing lab not being pre-filled?